At Sigma Tech Computers , we aim to provide clear information about course access, payments and refunds. This Refund Policy explains when a refund may be considered and how learners can submit a refund request.
By purchasing a course or paid service, you agree to this Refund Policy along with our Terms & Conditions .
1. Refund Eligibility
Refund eligibility may depend on the course, the type of purchase, the amount of course content already accessed and the reason for the request.
A refund may be considered in situations such as:
- A duplicate payment was made for the same course or order.
- The payment was successful but course access was not provided, and the issue could not be resolved within a reasonable time.
- A technical or administrative error resulted in an incorrect charge.
- The course or service purchased was materially different from the description shown at the time of purchase.
- A refund is required under applicable law.
Every refund request is reviewed based on the purchase details, course access status and applicable policy conditions.
2. Refund Request Time Limit
Unless a different period is clearly displayed on the relevant course or checkout page, refund requests should be submitted within 7 calendar days of the successful payment date.
Requests submitted after the applicable refund period may not be eligible, except where required by applicable law or where a verified technical or billing error occurred.
3. Non-Refundable Situations
A refund may not be available in the following situations:
- A substantial portion of the course has already been accessed, viewed, downloaded or completed.
- Course materials, digital resources or other benefits have been fully delivered and used.
- A certificate has already been issued for the course.
- The learner is unable to continue due to personal reasons, schedule changes or lack of time.
- The learner does not meet device, software or internet requirements that were reasonably disclosed before purchase.
- The request is based only on a change of mind after significant course access.
- The account or course access was suspended because of a violation of our Terms & Conditions.
- The request involves misuse, fraud, unauthorized access or false information.
Please review the course description, curriculum, access period, device requirements and included features before completing payment.
4. How to Request a Refund
To request a refund, contact our support team through the contact details provided at the end of this page.
Please include:
- Your full name.
- The email address or mobile number used during registration.
- Course name.
- Order ID, transaction ID or payment reference.
- Payment date and amount.
- The reason for your refund request.
- Relevant screenshots or supporting details, if applicable.
Providing complete information may help us review the request more efficiently.
5. Refund Review Process
After receiving a refund request, we may review:
- Payment and order records.
- Course enrollment details.
- Course access and learning activity.
- Digital content or benefits already provided.
- The reason for the request and any supporting evidence.
- Applicable legal and policy requirements.
We may contact you if additional information is needed. Submission of a refund request does not automatically guarantee approval.
6. Refund Processing Time
If a refund is approved, we will generally initiate the refund using the original payment method where possible.
| Stage | Estimated Time |
|---|---|
| Initial request acknowledgement | Usually within 2–5 business days |
| Review and decision | May vary depending on the request details |
| Refund initiation after approval | Usually within 5–10 business days |
| Amount reflected in your account | May depend on your bank or payment provider |
Actual timelines may vary because of banking systems, payment gateways, holidays, verification requirements or other circumstances outside our control.
7. Technical Problems and Course Access
If you experience a technical issue, please contact us before submitting a refund request. Our support team may be able to resolve issues related to login, course access, video playback or account setup.
A technical issue does not automatically make a purchase refundable if the issue can be reasonably resolved or is caused by the learner's device, browser, internet connection or unsupported software.
8. Duplicate or Incorrect Payments
If you believe you were charged more than once for the same course, please contact us promptly and provide the relevant transaction details.
Verified duplicate or incorrect charges will be reviewed and corrected in accordance with applicable payment and legal requirements.
9. Course Cancellation or Changes
Sigma Tech Computers may update, reschedule, modify or discontinue a course when reasonably necessary.
If a paid course is cancelled by us before access is provided and no suitable alternative is offered, eligible learners may receive a refund or another appropriate resolution.
Where a course is modified, we may provide updated content, an alternative course, extended access or another reasonable solution depending on the circumstances.
10. Promotional Offers and Discounts
Refunds for purchases made using discounts, coupons, promotional offers or bundled packages may be calculated based on the actual amount paid and the specific terms of the offer.
Free bonuses, complimentary resources or promotional benefits generally have no separate cash value unless expressly stated.
11. Chargebacks and Payment Disputes
If you experience a payment problem, we encourage you to contact our support team first so that we can review and attempt to resolve the issue.
Unauthorized or fraudulent payment disputes may result in temporary account restrictions while the matter is investigated.
12. Changes to This Refund Policy
We may update this Refund Policy to reflect changes in our courses, services, payment practices or applicable requirements.
The latest version will be published on this page with an updated “Last Updated” date. The policy applicable to a purchase may depend on the terms displayed at the time of purchase, subject to applicable law.
13. Contact Us
For refund requests or questions about this policy, please contact our support team and include your course and payment details.